Get using the SIM card you want with our iPhone X factory unlock service

Released in November 217 to much fanfare, the iPhone X was an instant hit in the UK. 10’s of thousands of people acquired one on contract from networks such as EE, O2 Tesco Mobile and Vodafone. If you have one and want to use it on a different network you’re going to need to unlock iPhone X from it’s current locked network. Once complete you can use any SIM card.

Often referred to as an iPhone X factory unlock, this service will whitelist your IMEI on the Apple database. As a result, you’ll be free to use a SIM card from any mobile network in any country in the world. Netpal can network unlock iPhone X from EE, O2, Vodafone, Tesco Mobile, Virgin, Lebara, BT, TalkTalk and many more. When it’s so easy to get factory unlocked, why stay locked to any network?

Waiting times for iPhone X UK factory unlocks

Please note, these are guideline waiting times only. In a very small number of instances your order could take longer. Generally it doesn't happen but be aware that it could. Times exclude weekends.

Network unlock	Waiting time
EE	1-3 days
O2	1-3 days
Vodafone	1-2 days
Tesco Mobile	1-3 days
BT Mobile	1-2 days
Sky Mobile	1-3 days
Virgin Mobile	1-3 days
Orange	1-3 days
T-Mobile	1-3 days
ID Mobile	1-6 days
Lycamobile	1-3 days
Three	1-6 days
Asda Mobile	1-2 days
Talk-Talk	1-2 days

How does Netpal network unlock your iPhone X?

Quickly and cheaply that’s how. Our prices are extremely competitive. What’s more, the price you see is the price you pay. We do not charge a low price up front and then ask for more money, our prices really are that low. Checkout our customer reviews for genuine testimonials about our service.

choose the UK network you are locked to from the drop down list above, add it to the cart and add your 15 digit IMEI number at the checkout. Within a couple of days we’ll send you an email to tell you you’re unlocked.

Frequently Asked Questions for our iPhone Unlock Service.

Here we have attempted to answer as many questions as possible about our iPhone network unlocking service. If you have a question that you don't see the answer too use the form on the contact page and we'll get back to you usually within a couple of hours.

How do you unlock my iPhone?

Once you’ve purchased your iPhone factory unlock service one of our clever technicians gets to work ‘whitelisting’ your unique IMEI number. This is the number that’s stored in Apple’s database. After we factory unlock your iPhone it’s the same as if you bought it brand new from a shop without a contract.

Can you unlock my iPhone from any network?

Short answer, yes. The pricing can up and down over the course of a year which with some networks that means they become too expensive to provide a cost effective iPhone unlock service to customers.

Does it matter which baseband or iOS I am using?

Not at all. Our iPhone IMEI unlocking service covers all basebands and iOS. This includes: iOS 5, 5.0.1, 5.1, 5.1.1, 6, 6.0.2, 6.1, 6.1.1, 6.1.2, 6.1.3, 6.1.4, 6.1.5, 7, 7.0.2, 7.0.3, 7.0.4, 7.0.5, 7.0.6, 7.1, 7.1.1, 7.1.2, 8,.0 8.02,8.2,8.3, 8.4, 8.4.1, 9.0, 9.0.1, 9.0.2, 9.1, 9.2, 9.2.1, 9.3, 9.3.1, 9.3.2, 9.3.3, 9.3.4, 9.3.5, 10.0, 10.0.1, 10.0.2+

Can I use any network after i'm unlocked?

Absolutely yes. Once we’ve got you unlocked you can use any UK or international GSM mobile network.

How do I find my iPhone IMEI number?

Every iPhone is supplied with a unique 15 digit IMEI number.

Option 1 - Your IMEI number is printed on the SIM tray of your iPhone.
Option 2 - Make a call but type *#06# (Star/Hash/06/Hash)
Option 3 - Go to Settings > General > About & scroll down

Detailed instructions with screenshots are available here.

What is the Stage 1 Checkmend service?

We operate a 3 stage unlocking process. The Stage 1 Checkmend is where we run a check to ensure that the phone is not reported lost, stolen, blocked or barred. We do this by checking your IMEI number.

Why is my unlock taking so long?

In a small number of instances your unlock may run over the guideline times stated on the product pages. This can happen but it's nothing to worry about. Remember, if we can't unlock you we will provide you with a full refund.

Does unlocking my phone affect my warranty?

If you still have an outstanding warranty and want to use our iPhone IMEI factory unlock service do not be concerned. In no way will your apple warranty be invalidated. We don’t touch your phone in any way and our procedure will never invalidate your warranty.

Do I need to send you my iPhone to unlock it?

We get asked this a lot and the short answer is no. The unlock procedure is conducted digitally, we never touch your phone. All we need from you is your IMEI number.

Can you unlock my iPhone if it is not in the UK?

Yes we can. It doesn't actually make any difference where your iPhone is. As long as you purchase the correct unlock for your model and network and provide the correct IMEI number - we can unlock you.

Can I change my order if I bought the wrong unlock?

We can only change your order if you contact us within the first 2 hours of making your purchase. Once submitted to the database the nature of the unlocking process means we cannot alter the order or provide a refund. We have to pay each time we add an IMEI into the global unlocking database.

Are your iPhone unlocks permanent?

All our IMEI factory unlocks are permanent. If for any reason you are not satisfied with the service we provide please contact us and we'll do everything we can to resolve your issues.