Whilst not the most popular network in the UK, Virgin Mobile still have tens of thousands of customers if not hundreds of thousands. This is in part thanks to the whole Virgin Media ecosystem. However, if you want to network unlock iPhone from Virgin Mobile you’re not going to get very far without paying through the nose and you definitely won’t get it for free.
Virgin Mobile (Media) charge a whopping £15.32 to unlock any device, including your iPhone 4, 4S, 5, 5C, 5S, 6, 6P, 6S, 6SP, SE, 7, 7P, 8 Plus, X, XR, XS Max, 11, 11 Pro and 11 Max. They are one of the most expensive on the market. Not only that, many customers report long waits getting their iPhone unlocked as well as terrible, unresponsive customer service.
How to request your iPhone unlock from Virgin Mobile.
First things first, you’re going to need an active Virgin Mobile account with your mobile device attached to the account. If that’s not the case they won’t unlock you under any circumstances.This is also true if your iPhone is locked to a network other than Virgin Mobile.
If you do have an account Virgin will unlock all models of the iPhone including iPhone 4, 4S, 5, 5C, 5S, 6, 6P, 6S, 6SP, SE, 7, 7P, 8 Plus, X, XR, XS Max, 11, 11 Pro and 11 Max. Earlier models of the iPhone (4, 4S, 5, 5C, 5S, 6, 6P, 6S, 6SP, SE) they probably won’t unlock.
This is because by now they will be second-hand or your contract will be long finished. Later models such as the iPhone 7, 7P, 8 Plus, X, XR, XS Max, 11, 11 Pro and 11 Max have a much better chance of being unlocked, but only if you have a VM account.
This is primarily because there’s a good chance you’re still under contract. Importantly, you’ll need to have had the handset on contract for at least 6 months before you can apply.
Interestingly, even though Virgin Media and Virgin Mobile are separate entities the moderators will still provide support for unlocking your iPhone on the Virgin Media forum. However, many forum users report them being unresponsive and even telling customers to go to EE.
Video: Virgin Mobile SIM swap – How to find your unlock code?
Quote from the Virgin Media forum: As I said previously, your best bet is to either contact VM staff via the forum (here) or to contact EE EMT escalations team. Link
The quote above mentions the EE EMT escalations team who deal with all kinds of issues from customer complains to historical email addresses from Orange Mobile. You can find out more on this forum post.
Useful links for unlocking your iPhone from Virgin Media:
Frequently asked questions.
How do I make a Virgin Mobile iPhone unlock request?
In short, you’ll need to call 0345 6000 789 and speak to a member of the Virgin Mobile / Media team. If you qualify you can then request them to unlock your iPhone.
What’s the difference between subsidy code and unlock code?
Whether it’s called a subsidy code, unlock code or restriction code they are all the same. Smartphone manufacturers call the unlock code different things. Virgin Mobile have tried to collate these to make it easier for people to recognise what it is asking for their device.
Why can’t I unlock Virgin Mobile iPhone with a code?
Simple answer is that the Apple iPhone does use a code. This is because it is a server side process. You Virgin Mobie iPhone is ‘whitelisted’ on the Apple database. There is no facility to enter an unlock code.