NetPal™

Get all the support and help to get your phone unlocked

We believe in delivering on every promise we make and take our customer service obligations very seriously. On this page you will find access to a range of customer support pages that detail differing aspects of our unlocking products and services.

If you have any questions or need help with iPhone unlocking products or services we have everything you need here. For our SIM interposer products we have a complete set of iPhone unlocking instructions plus a customer support ticket option below.

iPhone unlocking process

iPhone factory unlocking

We operate a 3 stage iPhone unlocking process. During each stage we keep you up to date by email telling you where we are.

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Entering your unlock code

Phone unlock codes

How you enter your unlock code depends on the model or manufacturer. This page details common ways to enter your code.

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Finalising your iPhone unlock

Finalising your iPhone unlock

Once we’ve told you you’re unlocked you’ll need to finalise your unlock. You can do this by following these simple steps.

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Create a support ticket

Create a support ticket

If you’re having problems unlocking your phone with a SIM interposer or unlock code you can open a support ticket here.

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